Salesforce | Why subscribers included in exclusion report is also getting email in Marketing Cloud? - Forcetalks

Tagged: Emails from Trigger, Emails in Salesforce, Exclusion Report, Inclusion Report, Marketing Cloud Connector, Marketing Cloud Emails, Reports, Salesforce Marketing Cloud, Salesforce Reports, Subscriber

Salesforce® Discussions

Why subscribers included in exclusion report is also getting email in Marketing Cloud?

Posted by Parv Shekhar Singh on May 31, 2018 at 8:12 AM

I have created one Inclusion reports and one exclusion report in marketing cloud. When i am sending an email to the subscribers in Marketing Cloud. Why subscribers included in exclusion report is also getting email?

Aman replied 7 years, 11 months ago 2 Members · 1 Reply
1 Reply

Aman

Member
May 31, 2018 at 8:15 AM

Hi ,

Please check suscriber key in both the report should be same.

Thanks

Log In to reply.