Forcetalks | Suchendra | Activity https://www.forcetalks.com/suchendrahgmail-com/activity/ Activity feed for Suchendra. Wed, 19 Aug 2026 14:23:14 +0530 https://buddypress.org/?v=2.16.0 en-US 30 hourly 2 67d932caf7de14e07a8543b3c893a2fd Suchendra replied to the discussion What are the benefits of the knowledge base in the Salesforce Service Cloud? in the forum Salesforce® Discussions https://www.forcetalks.com/salesforce-topic/what-are-the-benefits-of-the-knowledge-base-in-the-salesforce-service-cloud/#post-108673 Mon, 31 Oct 2022 11:40:30 +0530 Reply to What are the benefits of the knowledge base in the Salesforce Service Cloud?

Knowledge helps in call deflection. Thereby increasing customer service efficiency and productivity. It is critical to have customers help themselves whenever and wherever they want to know things on the product or service offerings. Knowledge helps do that.

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