Organize team meetings and help them redefine their work through a variety of tools and channels.
Keep agenda's tight and focused, take careful notes, and focus on how you can help.
Deep listening is important. Hear carefully what your customers are concerned about. Set up a virtual coffee. Brainstorm how to work together. Propose ideas that could solve their problems now.
Things feel uncertain at times, people still need to do business. Contracts are written. Pain points still need to be solved. Listen to your customers with empathy, and you’ll end up creating true value for them.
We are stronger when we work together, when we double down on our relationships, and our community. So, learn together and build successful customer relationships.