Salesforce Business Analyst - Job #119562

Job posted by: Sarvath Unnisa

Website https://twitter.com/crmitsolutions?lang=en CRMIT Solutions

CRMIT Solutions is a pioneer Salesforce Solutions Provider focusing on digital transformation solutions

Company Description
CRMIT Solutions is a leading Salesforce Managed Services Provider with focus on digital transformation solutions to deliver Customer360. Salesforce managed services is a comprehensive set of activities from implementation to support and evolution, aimed at improving the adoption from a minimal viable Salesforce to maximum value from Salesforce.

Experience Required
7 - 10 Years

Job Description

Position Title: Lead Business Analyst/Lead Functional Consultant (Salesforce - Sales Cloud, Service Cloud)

Job Overview:

We are seeking an accomplished Lead Business Analyst/Lead Functional Consultant with extensive expertise in Salesforce, particularly Sales Cloud and Service Cloud. Experience with CPQ (Configure, Price, Quote) is considered a nice-to-have but not mandatory. This role requires exceptional skills in gathering business requirements, configuring Salesforce solutions, and leading a team of functional consultants to deliver successful implementation projects.

Roles & Responsibilities

  • Lead and mentor a team of functional consultants in Salesforce projects, providing guidance and oversight to ensure project success.
  • Collaborate with business stakeholders to deeply understand their requirements for Sales Cloud and Service Cloud functionalities.
  • Design and configure Salesforce solutions, including custom objects, workflows, validation rules, and approval processes.
  • Facilitate workshops and discussions with business users to map their sales and service processes and recommend optimal Salesforce solutions.
  • Create comprehensive functional specifications, user stories, and system documentation to accurately capture project requirements.
  • Work closely with Salesforce developers and technical teams to ensure seamless integration and delivery of end-to-end solutions.
  • Perform data analysis and mapping activities to ensure smooth data migration and integration with Salesforce.
  • Provide post-implementation support and assist in user training and adoption to ensure successful onboarding and system utilization.
  • Stay up to date with latest Salesforce features, releases, and industry trends, providing valuable insights for system improvements and enhancements.
  • Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, and Salesforce Certified Service Cloud Consultant, are preferred.
  • Proven experience as a Lead Business Analyst or Functional Consultant in Salesforce projects, with expertise in Sales Cloud and Service Cloud.
  • Excellent communication and interpersonal skills to effectively collaborate with stakeholders and technical teams.

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Upload your CV/resume or any other relevant file. Max. file size: 2 MB.
Allowed file types: jpg, jpeg, pdf, doc, docx

CRMIT Solutions
CRMIT Solutions is a pioneer Salesforce Solutions Provider focusing on digital transformation solutions
Employees: 250 - 499
Job posted by: Sarvath Unnisa