Forcetalks | Nandini | Activity https://www.forcetalks.com/nandinigupta/activity/ Activity feed for Nandini. Sat, 16 May 2026 23:43:12 +0530 https://buddypress.org/?v=2.16.0 en-US 30 hourly 2 d53951686753636f153981bcac96b3e2 Nandini replied to the discussion How to implement round robin on users in salesforce? in the forum Salesforce® Discussions https://www.forcetalks.com/salesforce-topic/how-to-implement-round-robin-on-users-in-salesforce/#post-82442 Thu, 06 Aug 2020 11:20:16 +0530 Reply to How to implement round robin on users in salesforce?

You can follow steps as indicated in this article and set up formula type field with a value of Mod(Value({!Lead_Number__c}), #reps)+1

Link to the article: https://roundrobindistributor.com/what-is-round-robin/

Try out some Salesforce Apps for complex scenarios: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000DpgwTEAR

]]> 21137f24b6f429226d08fccd413e008d Nandini replied to the discussion What are case routing techniques in Salesforce? in the forum Salesforce® Discussions https://www.forcetalks.com/salesforce-topic/what-are-case-routing-techniques-in-salesforce/#post-82441 Thu, 06 Aug 2020 11:14:14 +0530 Reply to What are case routing techniques in Salesforce?

Hey

For Case routing, you can use case assignment rules, but, the only limitation being, there can be only one active rule at a time. You can alternatively use omnichannel or can try routing through round-robin algorithm. Check out the blog for more details: https://roundrobindistributor.com/what-is-round-robin/

Try using Salesforce apps like: …

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