Salesforce Business Analyst - Job #136877

Company Description
About us- We are a California based business and IT consulting firm founded in 2013. Our head office is in Dublin, CA, and our Global Delivery Centre is in Noida & Bangalore, India. Over the last eleven years, we have managed over a thousand solution engagements where we helped our clients transform their businesses through better analytics, organizational process changes, and cloud CRM solutions. We have worked with companies of all sizes and types, including Start-Ups, Fortune 100, and government agencies. Over 80% of our business comes from our existing customers. We provide business and technology solutions using big data and cloud technologies, including Salesforce.com, Microsoft Dynamics, Marketo, and other platforms. Our business solutions include business modeling/business architecture and business analytics services for sales, marketing, human resources, and customer service areas. We provide implementation services for cloud CRMs (Salesforce.com and Microsoft Dynamics) and development services for Force.com and .Net platforms. We also set up business intelligence solutions for both traditional and big data technologies. We use the distributed agile delivery model for our development and configuration projects. Our U.S. Team executes product discovery, business, and technical architecture, user experience design, and project management. Our Offshore Team focuses on the development, testing, and configuration. URL - https://www.mirketa.com/

Experience Required
6 - 10 Years

Job Description-
We are seeking a highly motivated and experienced Salesforce Business Analyst to join our growing team. In this role, you will play a critical role in defining, gathering, and documenting business requirements for Salesforce implementations and enhancements. You will work closely with business stakeholders, technical teams, and project managers to ensure successful project delivery.

Roles & Responsibilities
Key Responsibilities: • Elicit and Document Business Requirements: Conduct thorough requirements-gathering sessions (e.g., interviews, workshops, surveys) with business stakeholders. • Analyze business processes and identify areas for improvement. • Document business requirements clearly, concisely, and accurately using industry-standard methodologies (e.g., user stories, use cases). • Create and maintain detailed functional specifications. • Develop and maintain data mapping documents. • Process Mapping and Analysis: Document and analyze existing business processes. • Identify and recommend process improvements using Salesforce best practices. • Develop and document new business processes as needed. • Testing and Quality Assurance: Participate in user acceptance testing (UAT) and other quality assurance activities. • Collaborate with the development team to resolve issues and ensure successful system implementation. • Provide ongoing support to end-users after system go-live. • Stakeholder Management: Build and maintain strong relationships with business stakeholders. • Effectively communicate project status, risks, and issues to stakeholders. • Contribute to the successful delivery of Salesforce projects. • Stay Current: Stay up-to-date on the latest Salesforce releases and best practices. • Qualifications: • Experience: 8 years of total experience with 4+ years of experience as a Salesforce Business Analyst. • Salesforce Certifications: Salesforce Certified Business Analyst or other relevant Salesforce certifications preferred. • Technical Skills: Strong understanding of Salesforce CRM functionalities (Sales Cloud, Service Cloud, Marketing Cloud, etc.). • Experience with Salesforce configuration and customization. • Proficiency in SQL and data analysis techniques. • Experience with Agile development methodologies.

Tagged: agile, BRD, business analysis, FRD, requirement gathering, Salesforce, SRS, user stories