Leaptree Optimize - Dynamic QA Scorecards for Customer Service
Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable and world-class QA of sales, support and service teams usi ...read more
Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable and world-class QA of sales, support and service teams using Salesforce.
Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups
Track individual and team performance as well as gain vital insights and identify problem areas which can be improved through coaching and training. Improve the entire performance review process within your company.
What can you expect from Leaptree Optimize?
• CONTINUOUS IMPROVEMENT - Agents and managers can create instant feedback loops, enhance daily performance dialogue and establish effective performance trends.
• EMPLOYEE ENGAGEMENT - Keep employees motivated to continue achieving results, especially when goals are aligned to individual strengths.
• REAL-TIME METRICS - With data-driven metrics, get a better understanding of individuals key strengths. Assign tasks more effectively & boost overall performance.
• CONFIGURABLE - Build scorecards that work on any object - standard or custom.