Brooks Bruce
IndividualPopular Salesforce Blogs
Understanding Salesforce Chatter and Its Implementation
Chatter is a place for collaboration in Salesforce where you can post chatter feeds, share files, create new events, and create interactive user polls. In…
How to enable Custom Notification using Apex?
What is a Custom Notification? A custom notification can be a custom notification within your Salesforce org. You can use this feature to send notifications…
Challenges Faced by Customers in Salesforce Self Service Portal and Tips to Fix Them
The self-service portal is the present and the future of how businesses and customers interact with each other. The easiest and the most effective way…
Popular Salesforce Videos
Salesforce Macros - All You Need To Know!
Macros in Salesforce allows you to perform repetitive actions in Service Cloud for the records of Account, Contact, Case, and Lead (Supported for Feed based…
Salesforce Marketing Cloud: Journey Builder Demo
With Journey Builder from Marketing Cloud, send your customers personalized, connected experiences to build lasting relationships with your brand. Watch this video and learn.
How to Take Your Salesforce Support Model to the Next Level
Jeremy Muldoon, the Salesforce expert at Rimini Street, discusses the Salesforce resource challenges faced by businesses today, how to overcome them, and how to take…
Popular Salesforce Infographics
What is a CRM System?
Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. The goal is simple: Improve…
Salesforce Service Cloud for Better Customer Service
Service Cloud is classified as a customer support platform or customer relationship management (CRM) platform. It was designed to improve how businesses interact with their…
Dreamforce 2019 in Review: Key Facts and Figures
November 19–22 marked Salesforce’s 17th Dreamforce event, bringing together the Salesforce community — customers, partners, employees, students, and more — for four days of innovation,…