What is Salesforce Community Cloud?
- Salesforce Community Cloud is an online social platform for businesses to create branded pages that connect customers, employees, and partners.
- Provides the records and data you need to do your job effectively.
- Streamline key business processes and extend them to departments and offices so everyone in your business ecosystem can work in real time, serve customers more effectively, and close deals faster.
- Salesforce Cloud Communities are extremely flexible for all business needs and use cases.
- Leverage your CRM data by connecting directly to communities or third-party systems.
- Overall, online community software gives businesses the power to build customized, branded communities for seamless business collaboration and streamlined business processes.
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Salesforce Community Cloud Benefits
There are various benefits:
Salesforce Community Cloud serves as an interactive extension of your brand through an easy-to-use environment. This allows you to customize your solution to match the brand of your online community experience. Integration with business data from any system enables customers, employees, and partners to get their work done in one place.
Connect groups, content, and experts for deeper community engagement with automated recommendations based on individual needs, behaviours, and interests. Access your community from anywhere using the Salesforce mobile app or any mobile browser to deliver branded, device-friendly collaboration.
Rich, Self-Service Experience for Customers
Easy access to frequently asked questions and articles empowers customers to self-solve and frees agents to focus on more important work. Community Cloud also gives you an overview of your more active agents, helping each other based on their expertise and skills. Other features include case escalation, e-commerce, and community engagement.
Accelerate Sales Channels for Partners
Increase sales by connecting directly with partners, distributors and resellers. Streamline recording, lead and contact sharing, integration with third-party systems, and channel conflict avoidance. Take immediate action on lead conversions and marketing approvals right within your feed. It also features data sharing, dashboards and reports to ensure goal alignment.
Drive Employee Productivity and Engagement
Group your team by events, campaigns, or projects to access relevant information in a structured way. By synchronizing files in one central, place, employees can easily access the right files they need, in context embedded in core business processes. Chatter enhances collaboration, fosters an innovative workplace, and generates ideas.
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Salesforce Community Cloud Features
- Business Integration
- Branded Community
- Mobile Optimization
- Case Escalation
- Knowledge Base and Q&A
- Salesforce Automation
- Personal Member Scoring
- Data Sharing
- Dashboards and Reports
- File sharing
- Community Groups
- Topics Pages
- Feed Actions
- Community Management
- Chatter Collaboration