Imagine each of your Sales reps had a personal assistant who could handle monotonous and boring tasks while your Sales reps stay focused on their primary task – Selling. Einstein Voice is exclusively designed to do just that!
Sales is one of the most important divisions that significantly impacts the success of an organization. However, sales professionals spend a huge chunk of their valuable time logging data into their CRM systems, which could otherwise be spent on higher priority tasks like selling. Research indicates that manual data entry could take up to 8 minutes after every call. Also, an average sales rep spends five and a half hours every week to key in prospect data into their systems, which equals to almost a full workday. In comes Salesforce Einstein Voice Assistant, a game-changing AI-powered voice platform that comes as a major relief for Sales reps.
What is Einstein Voice?
Einstein Voice is a Conversational CRM platform that enables Sales reps and managers to verbally dictate notes, log data and access cloud services anytime, anywhere hands-free. It is exclusively designed for Sales professionals, especially for those who are mobile. The Salesforce Einstein platform uses Natural Language Processing (NLP), Voice Recognition and other AI-powered technologies that convert voice memos to voice data that allow Salespeople to create new tasks, notify team members and slickly update Salesforce records in a jiffy!
How is Einstein Voice Assistant different from any other Voice Platform?
In the era of Virtual Assistants where leading brands like Siri, Amazon Alexa, Google Assistant, Microsoft Cortana have established their market presence, Salesforce Einstein Voice is a new addition to the world of Conversational CRM that offers unique benefits in addition to the regular features available with these voice platforms. Here are top Salesforce Einstein features available in its Voice platform.
1. Say No to Manual Data (S)logging!
To start with, Salesforce Einstein Voice solves one of the greatest challenges of Sales reps – data entry. Data entry as the Sales professionals know has been a nuisance for sales reps, consuming their valuable time and energy. Einstein Voice is specifically designed to change this with its AI enabled features. It allows Sales reps to feed memos and notes as voice commands, which are then translated into the Salesforce CRM as data logs.
2. Enhance Corporate Data Security
Though Siri and Alexa are packaged with all of the above features, Einstein Voice Assistant was specifically designed for Corporate-level security by providing restricted access to data thereby adding another layer of data protection.
3. Personalize Customer Service with Salesforce Einstein Bot
Salesforce also launched the Einstein Voice Bots powered by their Voice platform to further enhance a company’s CRM by allowing them to build customer-facing voice bots to address customer concerns through smart speakers.
4. Speaks your Business Lingo
Einstein Voice has been configured to understand a company or industry-specific terms and idioms. For instance, V2MoM is a unique term representing values, methods, obstacles, and measurements at Salesforce. With Einstein Voice, this specific terminology can be integrated into its voice recognition platform.
How to get Access to Salesforce Einstein Voice?
Salesforce Einstein Voice Assistant is available only in beta version in Salesforce Winter ’19 and will be generally available as part of Salesforce Spring ’19 release. In order to access the beta version, you need to be nominated by your Salesforce Account representative. Also, in the Beta version, Einstein Voice will be available only in Sandbox and developer org and not in production.
Article Resource: DemandBlue Blogs