Salesforce Org

Integrating Single Salesforce Org With Multiple Jira Instances

Why the need for different Jira instances within the same organization?

As we all know, Salesforce is a CRM platform and organizations use it for storing and managing customer data, tracking customer activities, and performing numerous other customer data-related activities.

Atlassian Jira, on the other side, is a ticket and project management tool. Many organizations, if not all, use different Jira instances for keeping a separate track of different projects. However, only a single Salesforce Org is used within most organizations.

Other than the aforementioned reason, there are other known reasons for organizations for using separate Jira instances, which are listed below:

  • They want different Jira instances for different teams
  • They want different Jira set-ups for separate operations
  • They want separate Jira instances for each product they offer

That’s, however, one scenario. Another scenario is the M&A activities of companies.

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More often than not, we have heard about mergers and acquisitions of companies. In these scenarios too, the companies want to keep separate Jira instances for separate tracking of the updates.

Is it possible to integrate multiple Jira instances with a single Salesforce Org?

As mentioned earlier that most, if not all, organizations have a single Salesforce Org. So, they are usually in the dilemma of choosing only one Jira instance that is to be integrated with their Salesforce Org.

But since integration is supposed to be a way out of removing the friction points that hinder smooth communication and collaboration between teams. These friction points emerge naturally when teams work separately on different systems.

So, if the organizations are to choose only one Jira instance to integrate with Salesforce, the purpose of integration is not fulfilled in this scenario.

I noticed a pattern in the last couple of years where such organizations were sharing the requirement for allowing the integration of multiple Jira instances with a single Salesforce Org on separate platforms including Salesforce and Jira communities.

But there’s no product available in the market that allows the integration of different Jira instances with a single Salesforce org. So, I discussed this with our product manager and our team of engineers.

After rigorous discussions and doing a feasibility check, we concluded that it was possible to enable a feature to integrate multiple Jira instances with a single Salesforce Org.

dont miss out iconCheck out another amazing blog by Shubham here: How Salesforce Integration Enhances Organizational Efficiency

Our team of engineers worked on creating the workflows to enable the integration of multiple Jira integrations with a single Salesforce Org.

One of our customers, who is a leading provider of highly scalable development and DevOps solutions had recently acquired 5 other organizations. 

Each of the organizations had a separate engineering team to handle their respective issues and they used Jira to do it. So, they wanted to integrate the already existing 5 Jira instances with a single Salesforce Org. Check out how we helped them do it successfully using Sinergify.

Got any use case that you’d like to discuss? Let’s connect.


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