Salesforce is among one of the most powerful and versatile business tools currently available. It can help businesses of all sizes streamline their processes and grow their revenues with functionality like lead tracking, sales management, data management, workflow organization, analytics and more. But as with other impactful tools, Salesforce’s capabilities are so vast that it can be all too easy for businesses to either underutilize the program or become immobilized by data overload. Without the proper support and maintenance, Salesforce can actually turn into a headache-inducing platform rather than an invaluable problem-solving one. But before you ask your HR department to get a job listing for a full-time Salesforce specialist online, take a look at the benefits of Salesforce Managed Services providers.
1. It’s Cost-Effective
Because Salesforce is a cutting-edge SaaS platform, specialists are highly trained, in-demand and often charge a premium. No matter the size of your business, bringing on a full-time Salesforce specialist may not be cost-effective. While there may be months where critical Salesforce updates are being made, chances are that your business will not need a salaried specialist working 40 hours per week. With a Salesforce Managed Services provider, you pay as you go. This flexibility is invaluable. You can have peace of mind knowing that you have Salesforce support when you need it and that you’re not paying for it when you don’t.
2. Proactive Experts at Your Fingertips
If you opt to hire a full-time employee to manage Salesforce, it can be easy for that employee to get tied up in the company’s daily, weekly and monthly priorities – creating a “tunnel vision” where they may not be able to keep up with the latest updates from Salesforce. To the contrary, it’s the job of a Salesforce Managed Service provider to know Salesforce inside and out from updates and new features to bug fixes and integrations. That means you can rest assured knowing you have their expertise in your back pocket. A provider can clue you in on critical changes that you might otherwise never been aware of. Plus, when you work with a Salesforce managed service provider, you’re getting an entire team of experts – not just one well-rounded developer. When it comes to Salesforce implementation, integration and management, there is definitely power in numbers!
3. Keep Your Team Focused on Your Core Product
When it comes to technology, ongoing support and maintenance is inevitable. Even the tiniest of customization tasks can add up to a laundry list of work for your development and IT teams. And more time spent on administrative tasks means less time for your team to work on the core products and services that make you – and your clients – money. When you work with a Salesforce Managed Service provider, you have a separate team focused on making sure that your Salesforce product is running efficiently for your business. Though most are available “as needed” they take the time to understand your needs and work as an extension of your organization. A smooth-running backend and a focused technology team help create the perfect environment for your business to succeed.
4. Scalable On-Demand Use
Many Salesforce Managed Services providers have agreements that allow you to only pay for the hours you need. Rather than front the cost of a standard monthly retainer or pay an employee a full-time salary, you have the flexibility to use these services only when you need them, and can afford them. But working on an hourly retainer basis doesn’t mean you get cookie-cutter service. Experts spend time during your initial onboarding to get to know your business model, internal setup and needs. So whenever you need work done, whether once a week or once a quarter, our team is well-versed in your business and can deliver a great solution in a timely manner.
5. Available 24/7
When you choose to work with a Salesforce Managed Solutions provider, you’re signing up for round-the-clock support. Even the most loyal of employees has a sick day every now and then or plans for a vacation and is out of office, but a full management partner is available to you 24-hours-a-day, 7-days-per-week. Simply request support online or via phone and an expert can begin working on a solution for you almost immediately.
The above are just a few of the many benefits of using a Salesforce Managed Service provider. These organizations provide everything from flexibility and on-demand expertise, to cost-savings and reliability. Not only will they help you streamline your business, but a company like KeyNode Solutions can help your team focus on your core products and services so you can grow your bottom line.
Why Wait? Take Advantage of Managed Services! Drop us a line at [email protected] or call us at 1-833-539-6633. We’ll be delighted to help you with ongoing Salesforce support and maintenance.