Case Manager – Case Flag | Case Merge | Case Split – Track Case Status

App by Algoworks Solutions Inc

Allowing non admins to edit Case Manager Configuration

  • #27264
    Forcetalks

    Allowing non admins to edit Case Manager Configuration

    Is it possible to allow users that are not admins the ability to edit the settings in the Case Manager Configuration?

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    #27283
    Salesforce | Prafull Prafull #30
    Forcetalks

    Hi Jonathan,

    Thanks for showing interest in our Case Management app. I just wanted to inform you that this is not possible to edit Case Manager Configuration except System Administration profile. This is restricted because System Administrator better knows Organization business requirement, so only System Administrator can edit Case Manager Configuration.

    If you have another scenario in your organization to edit Case Manager Configuration with another profile, then we can discuss and try to satisfy your organization business requirement in the future release of the app.

    Let us know if you have any further questions.

    Thanks and Regards,
    Prafull Kumar

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